SPEAKING TOPIC

The Leadership Pandemic: How Success in Our Industry Depends Entirely on Your Ability to Retain, Develop, and Attract Top Talent

ABOUT THIS TALK

In this workshop, Matt examines the dilemma faced by so many senior leaders in the hospitality industry: How to identify, recruit and train the best people and equip them for long-term leadership. He talks about what he’s learned (so often the hard way) about spotting the stars early and giving them the freedoms and responsibilities to rise on their attributes. He shares what has worked for him and his clients when it comes to identifying and selecting top performers, and contributing to their professional ascendance using the ideal amount of encouragement, accolades, and candid feedback. And, of course, how to keep these valued people on your team.

Matt talks about the challenges of turning high performers into coaches who can in turn spot and elevate the next group of budding high performers. He details his love of celebrating the victories and firsts of team members who go the extra mile, of recognizing the efforts of good people through promotions and added responsibilities, of embracing failure, and of candidly assessing performance in ways that encourage ever-greater accomplishments.

KEY TAKEAWAYS
  • First who, then what – putting people first, gaining clarity on retention, attraction, and then the development of the right people

  • How coaching and leadership are learned skills – and the dangers of assuming your senior people are ready to do both
  • How to implement a celebration and recognition process
  • How to implement candid communication when your team is losing and winning

Want Matt to speak at one of your events? We have limited availability for next year, book your 15-minute call today!

LET’S TALK

“It’s imperative that my team has outside education from experts that are in line with my training but a different perspective. An investment in my team and team bonding”

ERIN GAMELIN, Scout/Louis Cifer

“Interesting, dynamic speakers, informative and inspiring. There is not enough of this in our industry.”

SAMEENA TOPAN, Louis Cifer

“Valuable information, distilled into usable segments which can be readily passed onto frontline staff. Plenty of actionable items allowed my team and I to be candid, authentic and honest about the business and ourselves.”

MARLON FERMIN, ICONINK

“Very good presentation, with an amazing approach to team development and growth within our operation”

MIKE FARRINGTON, Georgian College

“Many useful concepts to drive focus and performance management. I feel this workshop provided clarity and direction. I feel empowered leaving today!”

DANIEL COLLENS, Joey

“The workshop gave me the opportunity to evaluate the struggle and daily issues and self-evaluate what myself and my team can do to start moving forward.”

KATRINA SHEPPARD, Playa Cabana

Book Your 15 Minute Call

THE KEY TO GETTING WHAT YOU DESERVE REQUIRES MASSIVE ACTION