In this workshop, Matt examines the dilemma faced by so many senior leaders in the hospitality industry: How to identify, recruit and train the best people and equip them for long-term leadership. He talks about what he’s learned (so often the hard way) about spotting the stars early and giving them the freedoms and responsibilities to rise on their attributes. He shares what has worked for him and his clients when it comes to identifying and selecting top performers, and contributing to their professional ascendance using the ideal amount of encouragement, accolades, and candid feedback. And, of course, how to keep these valued people on your team.
Matt talks about the challenges of turning high performers into coaches who can in turn spot and elevate the next group of budding high performers. He details his love of celebrating the victories and firsts of team members who go the extra mile, of recognizing the efforts of good people through promotions and added responsibilities, of embracing failure, and of candidly assessing performance in ways that encourage ever-greater accomplishments.